Responsible Gaming

Our approach to responsible gambling

Responsible gambling means staying in control of how often you play, how much you spend and how long you spend gambling. It also means understanding that casino games are based on chance. Outcomes cannot be predicted or guaranteed, and previous results do not affect the result of the next game. No strategy can ensure a win.

Horus Casino provides information and account features intended to help players make informed decisions. These features can support personal control, but they are not a substitute for professional advice. If gambling is causing stress, financial difficulty or problems in your relationships, consider stopping and seeking independent support as soon as possible.

Players in Australia should only gamble where it is lawful for them to do so and should follow the requirements that apply to their location. You are responsible for providing accurate information about yourself and for using your own account. Never allow another person to use your account, and do not gamble on behalf of someone else.

• Gamble for entertainment rather than income.
• Set a budget before you begin and keep to it.
• Use money that is available for leisure, not money needed for essentials.
• Take regular breaks and avoid playing for longer than planned.
• Do not chase losses by increasing your stakes or spending.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or under financial pressure.
• Remember that a win is never guaranteed and a loss cannot be recovered simply by continuing to play.
• Do not treat gambling as a way to pay bills, manage debt or improve your financial position.

Plan your play and set limits

A simple plan can make it easier to keep gambling within safe boundaries. Decide in advance how much time and money you are prepared to use. Treat your budget as a maximum, not as an amount that must be spent. Once the budget has been used, stop playing rather than adding more funds.

Money limits

Consider setting a deposit, spending or loss limit that reflects your personal circumstances. Choose an amount that would not affect rent, mortgage payments, bills, food, transport, savings or other important commitments. If you share finances with a partner or family, make sure gambling does not use money that belongs to someone else or is needed by your household.

Where account controls are available, use them before you start playing. A limit may help you pause and reconsider a deposit or spending decision. Check the terms of each control carefully, including when it takes effect and whether it can be changed. If you are unsure how to use an account feature, review the relevant information on the website or use the available support channel.

Time limits and breaks

Set a time limit and use an alarm, timer or other reminder to help you finish on time. Taking breaks can reduce the chance of playing automatically or becoming focused on recovering a loss. Step away from the screen, do something unrelated to gambling and review how you feel before deciding whether to return.

Keep a record

Review your deposits, withdrawals, bets and time spent playing. A record can help you understand your habits and identify changes that may otherwise be easy to overlook. If the amounts or time involved are increasing, or if you are hiding your gambling from other people, take this as a reason to stop and seek support.

Do not chase losses

Chasing losses means continuing to gamble or increasing the amount you stake in an attempt to recover money already lost. This can quickly lead to larger losses and make it harder to stop. A loss is not a debt that gambling can reliably repay. Accepting the result, ending the session and reviewing your limits are safer choices.

Recognising signs of gambling harm

Gambling harm can affect anyone, including people who have gambled without difficulty in the past. It may develop gradually and can involve money, emotions, physical wellbeing, work, study or relationships. You do not need to wait for a crisis before asking for help.

Possible warning signs include:

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Borrowing money, selling belongings or using credit to gamble.
• Gambling with money set aside for bills, food, rent, education or other essentials.
• Feeling restless, irritable or anxious when you try to stop.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Missing work, study, appointments or social commitments because of gambling.
• Arguing with people close to you about gambling or withdrawing from relationships.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Continuing to gamble despite clear financial, personal or emotional problems.
• Using gambling to cope with stress, sadness, loneliness, boredom or other difficult feelings.

One sign may be enough to justify taking a break. If several signs apply to you, stop gambling and seek support. Speak honestly with someone you trust, such as a family member, friend, health professional or financial counsellor. Independent gambling support services in Australia can provide confidential information, counselling and practical assistance.

If someone close to you is experiencing gambling harm, try to approach the subject calmly and without judgement. You can encourage them to stop, discuss their options and seek professional support. Protect shared finances where appropriate, but do not take on gambling debts or provide money that may be used to continue gambling.

If you feel at immediate risk of harming yourself or someone else, seek urgent help in your area or contact emergency services.

Taking a break or closing your account

If you want to stop gambling, you can ask for your account to be restricted, suspended or closed, subject to the applicable account process and requirements. A temporary break may be suitable if you want time away from gambling. A longer restriction or permanent closure may be more appropriate if you are concerned about your control.

When requesting a break or account closure, explain clearly what you need. Do not create another account or use another person's account to continue gambling. If you have concerns about gambling harm, tell the available support team so that your request can be handled appropriately. Account restrictions may not prevent gambling with other operators, so consider using broader support and self-exclusion options where available.

1. Stop playing and do not make further deposits.
2. Use the responsible gaming or account controls available on the website, where applicable.
3. Request a temporary break, restriction or closure through the available support channel.
4. Tell a trusted person what you are doing and ask them to support your decision.
5. Remove saved payment details and reduce easy access to gambling websites or applications.
6. Contact an independent Australian gambling support service for guidance.
7. Review your finances and seek financial counselling if gambling has caused debt or difficulty meeting commitments.

Closing an account is an important step, but it may not resolve every underlying issue. Support from a qualified counsellor, health professional or financial counsellor can help you understand triggers, manage urges, address financial concerns and plan for the future. Avoid returning to gambling simply because you feel bored, stressed or confident that you can recover previous losses.

Protecting young people and getting help

Gambling is not suitable for children or young people. Only eligible adults may use a gambling account, and age and identity checks may apply. Do not share your login details, payment methods or device access with a person who is not permitted to gamble. Parents, carers and other adults should take reasonable steps to prevent children from accessing gambling services.

Keep your account credentials secure and use strong, unique login details. Sign out on shared devices and contact the available support team promptly if you believe another person has accessed your account. Do not allow another person to deposit, withdraw or play through your account. Financial and personal information should be handled carefully, and you should review the relevant privacy information for details about how account data is managed.

If you are worried about your own gambling, or someone else's gambling, help is available. Consider contacting an independent gambling counselling or support service in your state or territory, speaking with a qualified health professional, or asking a financial counsellor for assistance. You can also talk with a trusted friend or family member and ask them to help you take a break.

Make a personal commitment

Before each session, ask yourself whether you can afford the planned spend, whether you have enough time to stop when intended and whether you are gambling for enjoyment. If the answer to any of these questions is no, do not begin. If your circumstances change, review your limits rather than assuming that your previous plan remains suitable.

Horus Casino may update responsible gaming information and account controls from time to time to reflect operational, legal or regulatory requirements. Please review the current website information before using an account. By choosing to gamble, you should do so carefully, within your personal limits and in accordance with all applicable requirements.