Horus CasinoContacts

Contact Us

For help with your Horus Casino account or any service question, email support@horuscasino.click. The support team can assist with common account, payment, technical and responsible gambling enquiries. Providing clear information in your first message can help the team understand your request and respond more efficiently.

Horus Casino operates under a licence issued by the Anjouan Offshore Finance Authority (AOFA), licence number ALSI-202509006-FI1, and disputes may be escalated through EADR Ltd as an independent ADR service.
  1. OperatorMoonseeker SRL
  2. Established2019
  3. Software Providers101 providers including Pragmatic Play, Evolution, Nolimit City
  4. AUD AcceptedYes - AUD supported for deposits and withdrawals

How to get in touch

Send your enquiry to support@horuscasino.click. When contacting support, please use the email address linked to your account where possible. This helps the team locate the correct account and review your question more efficiently.

Please include the following information in your message:

  • Your account email address or username.
  • A short, clear description of the issue or question.
  • Relevant dates, transaction references or error messages, if available.
  • Screenshots if they help explain a technical problem or show what you are seeing.

Support will usually reply within 24 hours, although response times can vary depending on the nature and complexity of the request. Avoid sending multiple messages about the same issue, as duplicate enquiries may slow down the review.

What support can help with

You can contact the Horus Casino support team about a range of general account and service matters, including:

  • Account access, profile details and verification questions.
  • Deposit and withdrawal enquiries.
  • Questions about bonus terms and eligibility.
  • Website, login or other technical problems.
  • Responsible gambling requests, including help with account controls or taking a break.

For your security, do not include your password or other unnecessary sensitive information in an email. If your request concerns responsible gambling, say so clearly so it can be directed appropriately.