Privacy Policy

About this Privacy Policy

This policy applies to information collected when you visit the Horus Casino website, create or use an account, contact support, make deposits or withdrawals, play games, take part in account-related activities, or otherwise use the available services. It is intended for players in Australia and should be read together with the website’s other terms and responsible gambling information.

Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the site and what services you request. Some information is provided directly by you, while other information is collected automatically when you use the website or is received from service providers involved in operating the site.

We seek to collect information that is relevant to operating an online casino service. You should provide information that is accurate, current and complete when requested. If information is missing, inaccurate or cannot be verified, some account or transaction features may not be available. You should also avoid providing another person’s information unless you are authorised to do so.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. When changes are made, the updated version will be made available on this page. You should review the policy periodically, particularly if you continue using the site after an update.

Information we handle and why

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and other information needed to create and administer your player account. We use these details to provide the requested services, communicate with you, maintain account security, respond to questions and keep our records accurate.

Verification information

To confirm identity, eligibility and account ownership, we may request verification documents or other supporting information. This can include information shown on identity documents, proof of address, information about the source or ownership of funds, and records of checks carried out to protect the service. Verification information is used to meet applicable obligations, prevent misuse, reduce fraud and help protect players and the site.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment details may be processed through payment providers, and the amount of information available to us can depend on the payment method used. Transaction information helps us process requests, reconcile accounts, investigate disputed activity, prevent financial crime and comply with record-keeping requirements.

Device, usage and cookie information

When you use the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate activity times, referral information, error records and security events. This information helps us keep the website working, understand general usage, detect unusual activity, troubleshoot problems and improve the player experience.

Communications and support information

If you contact support or otherwise communicate with us, we may keep the details of your request, account information used to verify you, correspondence, attachments and any steps taken to resolve the issue. These records help us provide consistent support, investigate complaints, protect account security and maintain an accurate service history.

General purposes for using information

• To create, operate and maintain your account.
• To provide games, account features and other requested services.
• To verify identity, eligibility and account ownership.
• To carry out anti-fraud, security, responsible service and financial crime checks.
• To process deposits, withdrawals and other account transactions.
• To communicate about your account, service updates, support requests and important notices.
• To comply with legal, regulatory, court or other lawful requirements.
• To monitor, test and improve the website, systems and user experience.
• To manage marketing preferences where you have agreed to receive marketing communications.

Cookies, sharing, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, support account functions, maintain sessions, understand how the site is used and assist with security. Some cookies are needed for core website features, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through the settings in your web browser. Blocking or deleting certain cookies may affect how the website operates, and some account or security features may not work as intended. Your browser may also provide options to clear cookies that have already been stored.

When information may be shared

Information may be shared with service providers and professional advisers that help operate the website and provide services. Depending on the activity, these parties may support hosting, technology, payments, identity verification, fraud prevention, customer support, security, communications, analytics, auditing or legal services. They should receive information only as needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a lawful request, protect the rights and security of players or the website, investigate suspected fraud or misuse, enforce applicable terms, resolve disputes, or comply with legal obligations. We do not treat your personal information as a public profile or make it available to unrelated parties for their own purposes without an appropriate reason.

Security of information

Reasonable administrative, technical and organisational measures are used to help protect information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for their role. However, no website, online account or electronic transmission can be guaranteed to be completely secure. You should keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some account, identity, transaction and communication records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

You may have rights relating to the personal information we hold about you. These rights can depend on the type of information, the reason it is being used and any legal requirements that apply. We will consider reasonable requests and may need to verify your identity before providing information or making changes.

Access to your information

You can ask for access to personal information held about you and, where appropriate, an explanation of how it is being used. We may need to confirm that the request comes from the account holder. In some situations, access may be limited or refused where providing the information would affect another person’s privacy, compromise security, prejudice an investigation or conflict with a legal requirement.

Correction of inaccurate information

If information is inaccurate, incomplete or out of date, you can ask for it to be corrected. Some account details may be updated through available account settings. For information that cannot be changed directly, provide the relevant details and explain what needs to be corrected. We may ask for supporting information where necessary to protect the account and maintain reliable records.

Deletion of information

You can ask for personal information to be deleted where there is no continuing reason for us to keep it. Deletion is not always possible immediately. We may need to retain certain records for legal, security, fraud prevention, dispute resolution, transaction or other legitimate purposes, including records that must be kept after an account is closed.

Withdrawing marketing consent

If you have agreed to receive marketing communications, you can withdraw that consent at any time. You may use an unsubscribe option included in a marketing message where available, update your communication preferences, or contact us directly. Withdrawing marketing consent does not affect account, security, transaction or service messages that are necessary to manage your account or provide important information.

Making a privacy request

For access, correction, deletion or marketing preference requests, contact us at support@horuscasino.click. Please describe your request clearly and include enough information for us to identify the relevant account without sending unnecessary sensitive information. We may contact you through an existing account channel or ask for reasonable verification before acting on the request.

We aim to handle privacy requests carefully and within a reasonable timeframe. If a request cannot be completed in full, we will explain the reason where we are able to do so. You can also use the same contact address for questions about this policy, concerns about the handling of your information or requests for further clarification.